Department
|
Responsibilities
|
Email
|
Technical Support
|
- Problems with hardware
- Problems with software
- General questions about the software
- Guides on using system
|
support@phorest.com
|
Grow Team
|
- Package upgrades
- Questions on marketing features
|
grow@phorest.com
|
Onboarding/Ops Team
|
- Questions on your import over to Phorest
- Set up questions
- Price list changes
|
setups@phorest.com
|
Training Team
|
- Queries regarding upcoming training
- Organising new or more training for staff
- Followup questions regarding a completed training
|
training@phorest.com
|
App Team
|
- Queries about changing the salon branded app
- Enquires about creating a salon app
- Design changes or issues
|
appteam@phorest.com
|
Online Booking Team
|
- Design questions
- Set up online bookings
- Integration to websites
|
online@phorest.com
|
Loyalty Team
|
- Treatcard / Giftcard ordering
- Issues with orders recieved
- Haven't gotten cards yet
|
loyalty@phorest.com
|