Sometimes clients can tell you that the Online Booking system did not ask them for a patch test. So how does this work?

First, we need to look at your Online Settings.

1. Click on Manager > Settings > Online Settings
   
   
2. Choose Booking Rules on the left of the screen
   
   
3. In here you will see Patch test period
   
    
   
   
4. If your client does not have a patch test and they are trying to book online for an appointment that is less than 24 hours away they will see this pop up:
   
   
   This will not allow them to book 
   
   
   
5. If the client is trying to create an appointment for more than 24 hours away they will see this pop up:
   
   
   
   This will allow them to book in, but as the pop-up states - it is their responsibility to get a patch test

Always make sure your services are set up to ask about patch tests too. You can do like this.