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    No Shows and Cancellations Report

    This report will show you the list of clients who didn't turn up or had cancelled their appointment between a specified date.

    Step-by-step guide

    To view this report go to: Manager > Reports > Clients > No Shows and Cancellations

    Overview

    Summary

    This will show the total values of all no shows, appointments checked in but not paid for and cancellations


    No Shows

    • Client: The name of the client who was a no show
       
    • Staff: The staff member who the client was booked in with
       
    • Date: The date of when the appointment was due
       
    • Service: The name of the service the client was due in for
       
    • Value: The price of the treatment

    Checked in appointments not paid for

    • Client: The name of the client who checked in
       
    • Staff: The staff member who the client was booked in with
       
    • Date: The date of when the appointment was booked in for

    • Service: The name of the service the client was booked in for
       
    • Value: The price of the treatment

     

    Cancellations

    • Client: The name of the client who was a no show
       
    • Staff: The staff member who the client was booked in with
       
    • Date: The date of when the appointment was due
       
    • Service: The name of the service the client was due in for
       
    • Value: The price of the treatment
       
    • Cancelled At: The date and time of the cancellation
       
    • Cancelled By: Note: This will only display a staff member's name if you have pin codes activated in Phorest
       
    • Reason: The reason why the client had cancelled the appointment

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