This report will show you the list of clients who didn't turn up or had cancelled their appointment between a specified date.

Step-by-step guide

To view this report go to: Manager > Reports > Clients > No Shows and Cancellations

Overview

Summary

This will show the total values of all no shows, appointments checked in but not paid for and cancellations

No Shows

• Client: The name of the client who was a no show
   
• Staff: The staff member who the client was booked in with
   
• Date: The date of when the appointment was due
   
• Service: The name of the service the client was due in for
   
• Value: The price of the treatment
  
  

Checked in appointments not paid for

• Client: The name of the client who checked in
   
• Staff: The staff member who the client was booked in with
   
• Date: The date of when the appointment was booked in for
  
  
• Service: The name of the service the client was booked in for
   
• Value: The price of the treatment

Cancellations

• Client: The name of the client who was a no show
   
• Staff: The staff member who the client was booked in with
   
• Date: The date of when the appointment was due
   
• Service: The name of the service the client was due in for
   
• Value: The price of the treatment
   
• Cancelled At: The date and time of the cancellation
   
• Cancelled By: Note: This will only display a staff member's name if you have pin codes activated in Phorest
   
• Reason: The reason why the client had cancelled the appointment