To Generate this report go to:

Manager>Reports>Financial>Performance Stats Report

Client appointments

This area is broken down into two sections. The first section is for the period of time that the report is generated for and the second section is within the last 90 days from the date that the report is generated

Number of Client Visits

• This displays the number of visits made to the business 

• A visit consists of an individual transaction paid on the system whether its a paid appointment or a sale through the POS screen

  • NOTE: Number of client visits will add any paid future appointments for a single client. Example; if a client pays for appointment on the day and 1 other future appointment this will count as 2 visits.

    The KPI Performance Detail report only counts this as 1 paid visit to the salon even if there are future appointments paid through so Number of Client visits vs. Individual Clients in KPI Performance Detail will never be the same figures

Average Visit Revenue

• This shows the average amount of money your clients spend per visit to your business

Visits Incl. Product Sales(Care Factor)

• This displays the % of visits that include product sales

Visits Incl. Multiple Services

• This report shows the % of client treatments booked that had more than one service in the booking 

Clients Prebooked For Next Appt

• Displays the % of clients that book another appointment before they leave the salon 

No Shows

• Displays the number of appointments that have not been performed due to the client failing to show

Client Retention

Clients Visiting More Than Once 

• The % of clients that visited during the displayed period of time that had a second visit during the same period of time.

New Clients

• Shows the number of new clients that visited during the periods of time displayed

Active clients

• Shows the number of clients that are already clients in your system that made visits to the business within the last 12 months from the date that the report is generated

Active Client Frequency

• This is the frequency of how often the client returns to the salon for their next appointment on average within the last 12 months from the date that the report is generated

Online Booking

Number of Online Bookings

• The number of appointments that were made through the online booking widget during the periods of time displayed

Revenue from Online bookings

• Shows the revenue generated for online bookings during the periods of time selected

Average Booking revenue

• The average revenue generated from your online bookings during the periods of time selected

Number of New Clients

• The number of new clients that booked an appointment online with your business during the periods of time selected

Client ReConnect

Number of clients at risk

• The number of clients who have had three or more visits for a service category but have not been back to have a service from that category for two weeks

Number of clients contacted

• The number of clients who have been sent an sms/email through the client reconnect system

Number of clients rebooking

• The number of clients who have booked an appointment after receiving the client reconnect message

Value of clients rebooking

• The revenue generated clients who have booked an appointment after receiving the client reconnect message

Capacity and Utilisation

Peak times and Days

• Shows the Hours and the day of the week where the business generates the most revenue - this is based off the sales that were put through in that period of time

Staff Utilisation

• Displays the percentage of time all your staff members were booked out during the period of time selected, the % rate goes against the full schedule during this period of time which is viewed as 100%