This report shows the number of Online Bookings, No Shows and Cancellations between two selected dates.

The list of Appointments shows the treatments booked online and then paid between the two selected dates, services that actually generated revenue.

The lists of No Shows and Cancellations show the treatments booked between the two selected dates but that didn't generate any revenue because the customer didn't show up or because the appointment has been cancelled.

The No Shows breakdown will indicate the Payment Status of the appointment. If you charge the client for a no show the Payment Status will show as 'Pending' if the charge failed the status will show 'Payment Failed' and if the appointment hasn't been charged yet the status will show 'Not Charged'

Step-by-step guide

To view this report you go to Manager > Reports > Clients > Online Bookings

Overview

• Number of Treatments Booked Online

  This shows the number of individual treatments booked.

• Number of Online Bookings

  This shows the number of distinct online bookings. If client A books 5 treatments and client B books 2 treatments, the number of clients booking online is 2. If the same client books more than once at separate dates it is counted twice.

• Value of Online Bookings

  This shows the Gross Amount generated by booked treatments paid between the two selected dates, when the revenue was actually generated.

• Number of Online New Clients

  This shows the number of distinct clients that paid one or more online booked treatment for the first time between the two selected date.

• Value of Online New Clients

  This shows the revenue (Gross Amount) generated by distinct clients that paid one or more online booked treatment for the first time between the two selected date.

• Number of Clients rebooking online

  This shows the number of clients that booked online treatments more than once and paid them in the given period of time.

• Value of Clients rebooking online

  This is the Gross Amount generated by clients that booked online treatments more than once and paid them in the given period of time.

• Number of No Shows

  This shows the number of treatments booked online where the customer didn't actually show up.

• Value of No Shows

  This shows the "lost revenue" caused by treatments booked online where the customer didn't actually show up. This is the Gross Amount corresponding to the value of the service at the time of the booking.

• No Shows booking fee

  This shows the deposit (the booking fee) paid by a customer who booked a treatment online but didn't show up at the time of the Appointment.