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    How do I charge an online booking no show?

    This article will show you how to charge a no show appointment after the red line has passed through it

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    When a client has made an online booking with your salon, they use their credit card to confirm the appointment. This not only secures the appointment for the client but also the cost of the appointment for the salon. You can charge a client "No Show" directly to their card. 

    Step-by-step guide

    When your client makes an online booking, they agree to the terms & conditions outlined at the time of booking and confirmation email. See Image. 

    When that client hasn't turned up, you simply, leave the appointment as is and let the red time bar lapse over the appointment. The appointment will turn grey. 

    1.  Highlight the appointment and click pay at the bottom of the screen

    2. Enter the amount you want to charge and click on Charge (you can only charge the cost of the treatment minus the deposit or less. E.g if the treatment is £/$/€ 39 and they pay £/$/€1 deposit, you can only charge the customers card a maximum of £/$/€38)

    Their card is charged directly.


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