To process a refund swipe left or click on the More button at the top left hand corner of the screen.

Next click Purchase .

Now search for the client you wish to refund.

Once you have found the client, now select what you would like to refund.

Now choose the staff member performing the refund.

If refunding a Service, firstly choose the service category then the service.

You will now see the service displayed on the Purchase screen. Click on the service once.

Next you will see a screen where you can edit the price, quantity, apply a discount, edit the staff member or process a Refund.

When you select Refund, click Done. Then you will be directed back to the payment screen.

You will now see the service name & price with refund in brackets. The amount at the bottom of the screen will appear in minus indicating a refund is being performed.

Click pay to continue. Choose which payment type you are refunding. Then click Pay again to complete the Refund.